ShipServ Membership and definitions
The standard prices are subject to change with reference to the Notice Period in ShipServ’s General Terms & Conditions. Please note that these definitions may differ from those shown in other documents, and in this case, these online definitions prevail. All the following prices and definitions are subject to change.
PO Fee: Calculated by multiplying the PO % shown in your Sales Agreement Form by the total PO value in USD.
Total PO value: This is always in USD. In any billing period, we will use the latest of either of these documents for any particular transaction: PO value or POC (Purchase Order Confirmation) value. If a PO is in a different currency to USD then ShipServ converts that amount to USD on the day the PO or POC is issued. The exchange rate used, updated once per day, is provided from www.XE.com.
POs & POCs: Our aim is to charge you the agreed rate and accurate amount for your purchase order. That is difficult when a PO or POC has no value or uses an invalid currency. In those cases, we will replace the zero value or invalid currency amount with the median value of all your POs (or POC’s where applicable) in the last 12 months. You can correct this with the actual value by issuing a POC for the correct value. If you cannot issue a POC to correct please contact Customer Support within 6 months of the PO date.
Where applicable, ShipServ reserves the right to see documentary evidence, including invoices, showing any amounts you have revised by POC.
CREDITS AND YOUR CREDIT BALANCE:
Every month you need to pay your PO fee due. This amount is debited to your Credits balance. You can see all Credits transactions and your Credits balance on your statement (avaialble on request).
Your balance needs to remain in credit at all times. Should you fail to comply with this, ShipServ reserves the right to terminate this contract (any unused Membership period forfeit) and downgrade your solution. It is the supplier’s responsibility to keep their balance in credit, and at a sufficient level to pay for all charges due.
Paid Credits do not expire, and any unused Credits that were purchased will carry over to the following year.
Any Free Credits are only valid for 12 Months, and are the first to be consumed on value events.
Any unused free Credits at the end of the 12 Month period are deleted.
Credits can be gained in the following ways:
1. By purchasing credit packs (by pre-paying in this way, and buying larger packs, ShipServ may add a bonus credit to the credit amount that is purchased – see below for the current table).
2. Transferring any remaining PO Pack balance to Credits. The value of remaining PO Packs is set according to the price per PO paid by that supplier the last time they purchased a PO Pack. Any transfer amount will be shown on the Service Agreement Form.
The unit prices for the different value events are described in the Service Level Agreement for every supplier.
Where no prices are set then the standard unit price shall prevail. These standard prices are subject to change with reference to the Notice Period in ShipServ’s General Terms & Conditions, but currently are as follows:
- Membership fee: $2,000 for a single TNID on the membership package
- 1.5% of every PO Value
Note that Membership entitles members to other services (such as banner advertising on Pages) but this is subject to availability and additional charges apply.
Table of credit packs and current bonus levels:
These standard prices are subject to change with reference to the Notice Period in ShipServ’s General Terms & Conditions
MEMBERSHIP AND DOWNGRADING
If Membership charges are not paid, and/or a Supplier’s credit balance falls below zero, then ShipServ reserves the right to downgrade the member to non-member status immediately, even if part way through Membership year and no refund will be made. All entitlements enjoyed as members will be lost, including but not restricted to:
- Closure of Premium profile and loss of all content uploaded (non-members have basic profiles with much less information displayed)
- Closure of SmartSupplier tool
- Closure of BrandZone
- Closure of integration (if any)
Where there is a query on a value placed against one of the charged events, then ShipServ will do its best to show a breakdown of those events, but ShipServ is not obliged to do so.
The date on the Service Agreement Form is the agreement commencement date. From that date onwards, ShipServ will start charging for all value events.