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  • "ShipServ is a vital tool for us as a leading European ship chandler and we need to be highly visible in the ports we serve as it is used by all the leading shipping companies."

    George Saris, President
    Atlas Ship Chandlers

  • "We started to use TradeNet just to save time and stop manual typing of orders, but now we get other substantial benefits including vital benchmark data on suppliers’ response times that help us in all our negotiations."

    Knut Ove Thuland Hansen, Purchasing Manager
    Utkilen

  • "Time is the biggest saving through ShipServ. We have detailed data that tells us that the amount of time we spend per vessel each week has dropped from 9.2 hours to 7.9 hours."

    Richard O'Malley, Purchasing Supervisor
    Crowley Maritime

  • "Encouraging our suppliers to adopt the e-commerce platform has been well worth the effort. We have reaped significant cost savings from streamlining our purchasing processes."

    Charles Ong, Purchasing Manager
    Keppel Shipyard

  • "Since joining ShipServ in 2012, we have gained 7 new clients in 18 months. It has helped our company be seen in the international shipping market as both ShipServ Pages and TradeNet are used by many different shipping companies and it also speeds up the process between buyer and supplier."

    Valeria Assandri,Machinery & Replacement Parts S.r.l

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Privacy Policy

1. Application – Individuals only

This privacy policy relates to

  • How ShipServ handles information on individuals,
  • How ShipServ communicates with individuals, and
  • The rights of individuals in respect to such information and communications.

It does not relate to information about companies held and processed by ShipServ.

2. Definitions

In this privacy policy references to

  • “ShipServ” are to ShipServ Ltd, registered in England and Wales number 0398217, of Building 3, Chiswick Park, 566 Chiswick High Road, London W4 5YA, United Kingdom and any of its associated companies.
  • “the Website” are to www.shipserv.com and any other website owned or operated by ShipServ.

3. Information collected and how

The information ShipServ collects may include

a. Any information and personal details you provide ShipServ with through forms on the Website and ShipServ’s email, such as your name, address, telephone number, job title etc.

b. Your preferences and use of email updates, as recorded by emails that ShipServ sends you (if you elect to receive email updates on ShipServ products and offers).

c. Your IP Address, a string of numbers unique to your computer that is recorded by ShipServ’s web server when you request any page or component of the Website. This information may be used to monitor your usage of the Website.

d. Your usage of webpages on ShipServ.

4. Cookies

Please click here for our Cookie Policy.

5. Use of your information

a. Any personal information ShipServ collects from the Website will be used in accordance with the UK Data Protection Act 1998 and other applicable laws.

b. The details ShipServ collects will be used to deal with you and your company, including making sales to you or your company, making contracts with you or your company, processing such contracts, and providing after sales service (ShipServ may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service).

c. You voluntarily acknowledge and accept the ShipServ Pages Terms of Use, and this Privacy Policy, and give consent that ShipServ may use information provided by You in registration forms and any other information You have provided, except for confidential business and technical information as defined in the ShipServ General Terms & Conditions, which you can find here. Furthermore You acknowledge and accept that we may use and make available Your information as part of our services to current and potential users of ShipServ, in addition to information about the webpages on ShipServ You have visited. You can at any time opt out from this by changing the settings in Your profile.

d. In certain cases ShipServ may use your email address to send you information on ShipServ’s products and services. If so you will be offered the option to opt out of receiving such e-mails.

e. ShipServ may need to pass the information it collects to other companies for administrative purposes. ShipServ may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing ShipServ’s e-mails. Third parties are not allowed to use your personal information for their own purposes. For these purposes your details may be transferred outside the European Economic Area (EEA) and you consent to such transfer by using the Website.

f. ShipServ will not rent, sell or pass on your information to any other company, unless requested by You.

g. ShipServ uses certain types of information to enhance the experience for other users, unless you change your settings for this purpose.

h. Under no circumstances will ShipServ hold sensitive payment details such as your card number, expiry date and security code. Where payments are handled through an accredited payment bureau, you should visit their website to view their privacy policy.

i. In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation with an entity outside the EEA. Such information will not be transferred out of the EEA for any other purpose.

6. Other Websites

This privacy policy only covers the Website. Any other websites which may be linked to by the Website may be subject to their own privacy policy, which may differ from ShipServ’s and for which ShipServ is not responsible.

7. Changes to this policy

ShipServ may change this privacy policy by giving 30 days’ notice of its intention do so to all those individuals for whom it holds an e-mail address.

June 2014

ShipServ Ltd
Building 3
Chiswick Park
566 Chiswick High Road
London W4 5YA
United Kingdom
T +44 20 3051 0250
E info@shipserv.com