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  • "ShipServ is a vital tool for us as a leading European ship chandler and we need to be highly visible in the ports we serve as it is used by all the leading shipping companies."

    George Saris, President
    Atlas Ship Chandlers

  • "We started to use TradeNet just to save time and stop manual typing of orders, but now we get other substantial benefits including vital benchmark data on suppliers’ response times that help us in all our negotiations."

    Knut Ove Thuland Hansen, Purchasing Manager

  • "Time is the biggest saving through ShipServ. We have detailed data that tells us that the amount of time we spend per vessel each week has dropped from 9.2 hours to 7.9 hours."

    Richard O'Malley, Purchasing Supervisor
    Crowley Maritime

  • "Encouraging our suppliers to adopt the e-commerce platform has been well worth the effort. We have reaped significant cost savings from streamlining our purchasing processes."

    Charles Ong, Purchasing Manager
    Keppel Shipyard

  • "Since joining ShipServ in 2012, we have gained 7 new clients in 18 months. It has helped our company be seen in the international shipping market as both ShipServ Pages and TradeNet are used by many different shipping companies and it also speeds up the process between buyer and supplier."

    Valeria Assandri,Machinery & Replacement Parts S.r.l

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8 January 2014

New improvements for SmartSupplier

Over recent months we have made two major improvements to the SmartSupplier solution making it easy to see when RFQs have been awarded to a different supplier and enabling suppliers to reduce the number of irrelevant RFQs in their inbox.


Save time chasing lost RFQs

With the new Lost RFQ feature ShipServ SmartSuppliers can now instantly see in their RFQ inbox when the order has been awarded to a different supplier.

This means a supplier no longer has to  chase RFQs that have already been closed.

The Lost RFQ feature also provides insight into which RFQs are typically awarded to alternative suppliers and which are the most common types of RFQ that are typically lost.

To access this feature suppliers need to use the latest version of SmartSupplier – V.1.7.2.

Reduce number of irrelevant RFQs

Every time a supplier declines an RFQ in SmartSupplier they will be asked to select a reason for this decline such as they do not supply the product or do not deliver to the requested port. This information will be used to reduce irrelevant RFQs and ensure that only high-quality RFQs are received.

For more info or if you have a question about both of these new features contact

The SmartSupplier solution is now part of the ShipServ Membership package – click here to find out more about Membership.