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  • "ShipServ is a vital tool for us as a leading European ship chandler and we need to be highly visible in the ports we serve as it is used by all the leading shipping companies."

    George Saris, President
    Atlas Ship Chandlers

  • "We started to use TradeNet just to save time and stop manual typing of orders, but now we get other substantial benefits including vital benchmark data on suppliers’ response times that help us in all our negotiations."

    Knut Ove Thuland Hansen, Purchasing Manager

  • "Time is the biggest saving through ShipServ. We have detailed data that tells us that the amount of time we spend per vessel each week has dropped from 9.2 hours to 7.9 hours."

    Richard O'Malley, Purchasing Supervisor
    Crowley Maritime

  • "Encouraging our suppliers to adopt the e-commerce platform has been well worth the effort. We have reaped significant cost savings from streamlining our purchasing processes."

    Charles Ong, Purchasing Manager
    Keppel Shipyard

  • "Since joining ShipServ in 2012, we have gained 7 new clients in 18 months. It has helped our company be seen in the international shipping market as both ShipServ Pages and TradeNet are used by many different shipping companies and it also speeds up the process between buyer and supplier."

    Valeria Assandri,Machinery & Replacement Parts S.r.l

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3 December 2013

Connect Issue 5

ShipServTo download a PDF of this newsletter click here.

ShipServ Onboard 2013 released

ShipServ is delighted to announce the release of ShipServ Onboard 2013 including the print edition, formerly known as Mariner’s Annual, and the Digital CD version that now includes electronic supplier catalogs in its brand new catalog viewer.

The combination of the Print Edition and CD allows crew onboard to source and specify the exact part required, create a requisition and send ashore.

The ShipServ Onboard print edition is now in its 56th edition and includes approximately 500 manufacturers, distributors, chandlers and service providers listed in over 1300 pages of information.

The CD version now contains the ShipCat Catalog Viewer, which allows crew to instantly access over 40 electronic supplier catalogs provided additionally by print edition advertisers with the ability to drill down by product or to carry out text searches on all catalogs simultaneously.

For the first time, the IMPA Marine Stores Guide 6th Edition is also included on the CD and this can be accessed by any company with a valid IMPA Data License.

“We have now increased exposure for our advertisers who formerly viewed us as primarily a print publication with the Catalog function on the CD.  We expect the number of electronic catalogs to expand dramatically in the 2014 edition,” said Don Staffin, Senior Vice President of ShipServ.

All the sponsored content and advertising from the 2013 edition is also available on ShipServ Pages and an iPad or iPhone version of the print edition is also now available at

To find out more about ShipServ Onboard visit

New Membership package for suppliers

This year has seen the launch of a new membership package that is available to both the 45,000 plus suppliers who are registered with ShipServ and any new suppliers who would like to join.

If a supplier now becomes a ShipServ Member, they receive access to ALL our core products including a Premium Profile with the ability to add online catalogues, unlimited order management,  the ability to control their brand through their own brand verification page and the supplier insight report, which means it is easier for maritime buyers to find authorized distributors.

Learn more about the new membership package

E-invoicing partners to hold Dutch seminars

ShipServ is continuing to work with Eye-share to allow shipowners and shipmanagers, who use ShipServ TradeNet, the ability to receive, process and approve invoices and ultimately to save both time and money.

With the ShipServ e-Invoicing service, invoices from suppliers to TradeNet platform and can  be processed directly into the Eye-share Invoice solution to speed up the workflow and approval process.

Read full article here

Improvements to WebReporter and Transaction Monitor

Over the last few months ShipServ has improved the usability and features of its two business intelligence tools – Transaction Monitor and WebReporter to ensure you can access your key data in a user friendly format.

Our new WebReporter interface provides you with key business intelligence on all your transactions through ShipServ.

Learn more about the WebReporter and Transaction Monitor

MLC: What purchasers and technical superintendents need to know?

With the MLC (2006) Convention now in force and vessels actively being detained, Capt. Tony Field, Lloyd’s Register, looks at some key areas requiring attention for purchasing managers and technical superintendents.The MLC is now in force and we are being asked lots of more and more detailed questions by operators and flag states. Obviously, different operators will have differing challenges and MLC compliance will be different on a cruise ship to a bulk carrier. But, overall, the new convention necessitates a huge culture change in how we manage people and look after their needs in our industry.

Read full article here

How Alliance Supply Management keeps ahead of the game in the offshore market

As one of the first ship supply companies to sign up with ShipServ at the beginning of the last decade, the Wilwel Group, consisting of The Williams & Wells Company & Alliance Supply Management, has always been an innovator and leader in the field.Its Houston subsidiary Alliance Supply Management  has been targeting the offshore market since 2000 but the operation outgrew its current premises and moved to  new facilities in the area in 2011.

Learn more about Alliance Supply Management

Social Media: Has Shipping missed the boat?

Does Social media really work in the shipping industry? Do Likes, Followers, Fans convert into real dollars?

These were some of the most heard questions around the bars, exhibition halls, and conference venues this year as sceptics maintained that social media held little value for a people-based industry such as Shipping.

ShipServ’s 2012 Internet and Social Media Use in Shipping Survey of leading shipping companies and major suppliers  showed a continued general trend of increased social media usage but there were still  doubts over its effectiveness from senior management.

Read the full article here

Solve multiple system problems with UBR

Are you using two or more different purchasing systems, or same purchasing system but with more than one installation for your fleet?

This situation can arise either as a result of acquisition of new ships or due to transitioning from an old to a new purchasing system. ShipServ can help present a single interface to your suppliers with our User-Based Redirect (UBR) module.

Read more about UBR here


Ensure you are getting the most out of KPIs

Can you answer the following questions?

How many suppliers respond to our RFQs and how long does it take them?

Are we always delivering spares and stores on time during port calls?

Do we ask for at least three quotes per PO?

Do we receive enough quotes on our RFQ’s to make sure we are able to source in a timely manner?

Are our suppliers responding in a timely fashion or are we creating problems by asking for too rapid a response to RFQs?

Are we using the right suppliers?  Do they respond at all?

Do we take advantage of the latest tools in our supply process – are we using e-commerce and to what extent?

How are we doing compared to the rest of the industry?

ShipServ has been making available the data that answers questions like this for the last 11 years.

We call it our Key Performance Indicator (KPI) dashboard and you should  receive your KPIs by email every quarter:

Used properly it can be really helpful to improve any company’s ship supply operations, as well as relationships with your supplier partners.

Read the full article here

Meet the ShipServ team: Eugene Loreitzo

Moving around a company shows a great deal of versatility and Eugene has now had three different roles in her seven years at ShipServ.

As one of the first employees in the Manila office when it opened in 2006, Eugene began life in the company as the first Customer Service Manager for the Customer Service Centre (SC) in Manila.

Read the full article here

We welcome suggestions for the next ShipServ Connect so if there are any topics you would like tosee covered please email us as  


The previous edition of Connect can be downloaded here