26 September 2013
Moving around a company shows a great deal of versatility and Eugene has now had three different roles in her seven years at ShipServ.
As one of the first employees in the Manila office when it opened in 2006, Eugene began life in the company as the first Customer Service Manager for the Customer Service Centre (SC) in Manila.
But she was no stranger to the shipping business as she had previously worked for Aboitiz Jebsen, the Philippines-based Ship Manager including a period of time in the purchasing department.
Eugene next spent time as Marketing Campaigns manager, running a number of different campaigns to both suppliers and buyers and overseeing the validation of suppliers on ShipServ Pages.
Her current role which she took up in 2011 is that of a Senior Manager for the Service Delivery Centre where she leads and manages a team of 16 dedicated and committed Service Delivery Executives.
“The Service Delivery Centre, provides first to second level of customer support to the ShipServ client base – both maritime buyers and suppliers,” said Eugene.
As part of the Global Service Delivery Team, her team are at the forefront of delivering quality service and support and most importantly, customer happiness throughout the life cycle of a client in ShipServ from pre-sales, implementation and post sales.
“My favourite part of this role is being part of the solution (to a problem) and the never-ending learning process. We all learn something new with each new customer issue or concern raised.”
Away from ShipsServ, Eugene is a member of Toastmasters International, where she enjoys delivering speeches and presentations. She also enjoys singing and ballroom dancing as well as doing yoga and tai chi.