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  • "ShipServ is a vital tool for us as a leading European ship chandler and we need to be highly visible in the ports we serve as it is used by all the leading shipping companies."

    George Saris, President
    Atlas Ship Chandlers

  • "We started to use TradeNet just to save time and stop manual typing of orders, but now we get other substantial benefits including vital benchmark data on suppliers’ response times that help us in all our negotiations."

    Knut Ove Thuland Hansen, Purchasing Manager
    Utkilen

  • "Time is the biggest saving through ShipServ. We have detailed data that tells us that the amount of time we spend per vessel each week has dropped from 9.2 hours to 7.9 hours."

    Richard O'Malley, Purchasing Supervisor
    Crowley Maritime

  • "Encouraging our suppliers to adopt the e-commerce platform has been well worth the effort. We have reaped significant cost savings from streamlining our purchasing processes."

    Charles Ong, Purchasing Manager
    Keppel Shipyard

  • "Since joining ShipServ in 2012, we have gained 7 new clients in 18 months. It has helped our company be seen in the international shipping market as both ShipServ Pages and TradeNet are used by many different shipping companies and it also speeds up the process between buyer and supplier."

    Valeria Assandri,Machinery & Replacement Parts S.r.l

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26 September 2013

Meet the ShipServ team: Eugene Loreitzo

Moving around a company shows a great deal of versatility and Eugene has now had three different roles in her seven years at ShipServ.

As one of the first employees in the Manila office when it opened in 2006, Eugene began life in the company as the first Customer Service Manager for the Customer Service Centre (SC) in Manila.

But she was no stranger to the shipping business as she had previously worked for Aboitiz Jebsen, the Philippines-based Ship Manager including a period of time in the purchasing department.

Eugene next spent time as Marketing Campaigns manager,  running a number of different campaigns to both suppliers and buyers and overseeing the validation of suppliers on ShipServ Pages.

Her current role which she took up in 2011 is that of a Senior Manager for the Service Delivery Centre where she leads and manages a team of 16 dedicated and committed Service Delivery Executives.

“The Service Delivery Centre, provides first to second level of customer support to the ShipServ client base – both maritime buyers and suppliers,” said Eugene.

As part of the Global Service Delivery Team, her team are at the forefront of delivering quality service and support and most importantly, customer happiness throughout the life cycle of a client in ShipServ from pre-sales, implementation and post sales.

“My favourite part of this role is being part of the solution (to a problem) and the never-ending learning process. We all learn something new with each new customer issue or concern raised.”

Away from ShipsServ, Eugene is a member of Toastmasters International, where she enjoys delivering speeches and presentations. She also enjoys singing and ballroom dancing as well as doing yoga and tai chi.