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  • "ShipServ is a vital tool for us as a leading European ship chandler and we need to be highly visible in the ports we serve as it is used by all the leading shipping companies."

    George Saris, President
    Atlas Ship Chandlers

  • "We started to use TradeNet just to save time and stop manual typing of orders, but now we get other substantial benefits including vital benchmark data on suppliers’ response times that help us in all our negotiations."

    Knut Ove Thuland Hansen, Purchasing Manager

  • "Time is the biggest saving through ShipServ. We have detailed data that tells us that the amount of time we spend per vessel each week has dropped from 9.2 hours to 7.9 hours."

    Richard O'Malley, Purchasing Supervisor
    Crowley Maritime

  • "Encouraging our suppliers to adopt the e-commerce platform has been well worth the effort. We have reaped significant cost savings from streamlining our purchasing processes."

    Charles Ong, Purchasing Manager
    Keppel Shipyard

  • "Since joining ShipServ in 2012, we have gained 7 new clients in 18 months. It has helped our company be seen in the international shipping market as both ShipServ Pages and TradeNet are used by many different shipping companies and it also speeds up the process between buyer and supplier."

    Valeria Assandri,Machinery & Replacement Parts S.r.l

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26 September 2013

How Alliance Supply Management keeps ahead of the game in the offshore market

As one of the first ship supply companies to sign up with ShipServ at the beginning of the last decade, the Wilwel Group, consisting of The Williams & Wells Company & Alliance Supply Management, has always been an innovator and leader in the field.

Its Houston subsidiary Alliance Supply Management  has been targeting the offshore market since 2000 but the operation outgrew its current premises and moved to  new facilities in the area in 2011.

“Despite the difficult shipping markets since 2008 – we have still seen growth and we just outgrew our previous facility, so it made sense to move to a larger premises where we could process orders more efficiently, said Mark Pontiff, EVP and General Manager of Alliance Supply Management.

The Wilwel group is a family-owned business that has been providing ship supplies to the marine industry since 1906 from its office in New Jersey. The group has eight offices around the world including Hong Kong.

“The US Gulf is a great place to be for the shipping industry particularly with the explosion in the offshore/workboat market and our new facility allows us to be responsive to clients,” said Mr Pontiff.

IT and technology have always played an integral part to the business- its in-house software was developed back in the 1990s to assist in the warehousing and logistics process of ship supply.

“Clients have been impressed with our technology but it’s important that we always  try to  put into perspective their exact supply needs.”

With an emphasis on technology it was no surprise that the senior management of  the Wilwel Group were quick to pick up on e-commerce and signed up with ShipServ in 2002 and it has now been rolled out across the group including ASM.

“We saw an opportunity to process more RFQs & Orders and we have now fully integrated ShipServ into our work flow and it has definitely improved our cycle times,”  said Mr Pontiff.

E-commerce has helped us reduce processing time and saves us directly inputting all quotes and order information into our system.

Over the last ten years Wilwel and ASM have both seen buyers become more familiar with the benefits of e-commerce and in particular how they can  reduce transaction inefficiencies that come with manual typing,

“Tracking and tracing of information flow is vitally important to both us and our clients so more and more buyers will look to use it.As users get more experienced in the benefits of ecommerce then hopefully issues such as data quality will be improved along the way,” said Mr Pontiff.