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  • "ShipServ is a vital tool for us as a leading European ship chandler and we need to be highly visible in the ports we serve as it is used by all the leading shipping companies."

    George Saris, President
    Atlas Ship Chandlers

  • "We started to use TradeNet just to save time and stop manual typing of orders, but now we get other substantial benefits including vital benchmark data on suppliers’ response times that help us in all our negotiations."

    Knut Ove Thuland Hansen, Purchasing Manager

  • "Time is the biggest saving through ShipServ. We have detailed data that tells us that the amount of time we spend per vessel each week has dropped from 9.2 hours to 7.9 hours."

    Richard O'Malley, Purchasing Supervisor
    Crowley Maritime

  • "Encouraging our suppliers to adopt the e-commerce platform has been well worth the effort. We have reaped significant cost savings from streamlining our purchasing processes."

    Charles Ong, Purchasing Manager
    Keppel Shipyard

  • "Since joining ShipServ in 2012, we have gained 7 new clients in 18 months. It has helped our company be seen in the international shipping market as both ShipServ Pages and TradeNet are used by many different shipping companies and it also speeds up the process between buyer and supplier."

    Valeria Assandri,Machinery & Replacement Parts S.r.l

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28 August 2012

Launch of our Internet and Social Media Use in Shipping survey


It gives us great pleasure to announce that our 3rd Internet and Social Media survey is now live and can be completed online by clicking here.

Our annual survey – first launched at our user event in 2010 – has grown into a real barometer of digital use in the maritime industry with the aim of building an understanding of how trends in business-to-business e-commerce and social media are impacting the maritime sector.

The results of last year’s survey showed a quickening of observable trends in internet use, with many respondents adopting new tools and working methods to adapt to challenging shipping market conditions.

The 2011 survey’s key findings were as follows:

• Many more marine buyers and suppliers are using internet to source and transact, with significant (15%) increase in usage between 2010 and 2011;

• Users consider peer reviews on suppliers and the selection of trusted websites as the two most important factors in influencing a purchasing decision from an internet provider;

• Respondents said faster transaction speed was greatest benefit of doing business over internet;

• The use of social media applications is here to stay. In the biggest shift since 2010, the survey found that 75% of respondents said they would increase their use of social media in a business context;

• Over 50% of respondents said they use the mobile internet or a mobile application every day.

The survey aims to  collect opinions both online and offline from purchasing managers and suppliers from the world’s leading shipowners, managers and suppliers and we will be conducting our survey on our booths at both the upcoming IMPA and SMM exhibitions.

For this year’s survey we have also added further questions about social media usage and its development as there has been a marked increase in the use of these platforms by shipping companies over the last 12 months.

The NEW survey can be found HERE and  will only take three minutes of your time  and we thank you in advance for your participation.

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