Interested in our services?

Request call back

Send us an email

Send
  • "ShipServ is a vital tool for us as a leading European ship chandler and we need to be highly visible in the ports we serve as it is used by all the leading shipping companies."

    George Saris, President
    Atlas Ship Chandlers

  • "We started to use TradeNet just to save time and stop manual typing of orders, but now we get other substantial benefits including vital benchmark data on suppliers’ response times that help us in all our negotiations."

    Knut Ove Thuland Hansen, Purchasing Manager
    Utkilen

  • "Time is the biggest saving through ShipServ. We have detailed data that tells us that the amount of time we spend per vessel each week has dropped from 9.2 hours to 7.9 hours."

    Richard O'Malley, Purchasing Supervisor
    Crowley Maritime

  • "Encouraging our suppliers to adopt the e-commerce platform has been well worth the effort. We have reaped significant cost savings from streamlining our purchasing processes."

    Charles Ong, Purchasing Manager
    Keppel Shipyard

  • "Since joining ShipServ in 2012, we have gained 7 new clients in 18 months. It has helped our company be seen in the international shipping market as both ShipServ Pages and TradeNet are used by many different shipping companies and it also speeds up the process between buyer and supplier."

    Valeria Assandri,Machinery & Replacement Parts S.r.l

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6

21 May 2012

Under the Spotlight: Dorthe Nielsen, VP Global Service Delivery

AS highlighted on the front page, Dorthe has now taken charge of the new Service Delivery and the Manila Customer service centre and is looking forward to the challenge of working even closer with ShipServ’s buyer and supplier community.

“We are continuously looking to take our service delivery to next level with new initiatives such as e-invoicing and developing our existing tools such as our KPI benchmark reporting so that it is even more user-friendly.”

Since Dorthe joined ShipServ in 2000, she has seen a huge change in the Client Relations service stemming from a small team of a couple people based in Copenhagen to a team of more than 20 people across the world.

“As our buyer base has grown we have continued to develop the customer service team and it is amazing that we now have a team in Manila handling over 3,000 support cases per month.”

She has also been instrumental in developing and running major buyer and supplier integration projects with large engine manufacturers such as MAN B&W and Wärtsilä. Dorthe’s joined from Danish shipping company Progress A/S, where she was a purchasing manager for two years having joined from Knut I.Larsen where she had been a trainee in the purchasing department.

Away from the hustle and bustle of maritime e-commerce, Dorthe enjoys nothing more than relaxing with her two children and if time allows busying herself with the interior design. She also keeps herself fit by biking into work  and before she entered the industry was a talented ballroom dancer at various competitions in Denmark.