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  • "ShipServ is a vital tool for us as a leading European ship chandler and we need to be highly visible in the ports we serve as it is used by all the leading shipping companies."

    George Saris, President
    Atlas Ship Chandlers

  • "We started to use TradeNet just to save time and stop manual typing of orders, but now we get other substantial benefits including vital benchmark data on suppliers’ response times that help us in all our negotiations."

    Knut Ove Thuland Hansen, Purchasing Manager

  • "Time is the biggest saving through ShipServ. We have detailed data that tells us that the amount of time we spend per vessel each week has dropped from 9.2 hours to 7.9 hours."

    Richard O'Malley, Purchasing Supervisor
    Crowley Maritime

  • "Encouraging our suppliers to adopt the e-commerce platform has been well worth the effort. We have reaped significant cost savings from streamlining our purchasing processes."

    Charles Ong, Purchasing Manager
    Keppel Shipyard

  • "Since joining ShipServ in 2012, we have gained 7 new clients in 18 months. It has helped our company be seen in the international shipping market as both ShipServ Pages and TradeNet are used by many different shipping companies and it also speeds up the process between buyer and supplier."

    Valeria Assandri,Machinery & Replacement Parts S.r.l

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13 December 2011

Keppel streamlines procurement process

ANYONE who walks through the gates of Keppel Shipyard in Singapore for the first time is completely awestruck by the sheer size of the giant vessel conversions that dwarf the plethora of machine and hull shops, fabrication units and grit processing plants that are situated in the shadows of these vessels.

Operating three yards in Singapore, Keppel Shipyard is the industry’s trusted partner for ship repair and refurbishment, and it provides such services to an average of 400 vessels in a year.

Keppel Shipyard is also the world leader for the conversion of Floating Produc­tion Storage and Offloading (FPSO) units, Floating Storage and Offloading (FSO) vessels, and Floating Storage Regasifica­tion Units (FSRU). It has delivered to a global clientele more than 95 conversion projects to-date.

The conversion and repair of such large vessels is naturally a highly complex project and comes with an intricate set of purchasing requirements to ensure that the project is completed on schedule and most importantly to budget.

Committed to provide value-added serv­ices, Keppel Shipyard is constantly refining its processes to improve efficiency and integration.

“We had been monitoring and testing various e-commerce systems for quite a while. We felt that an e-commerce platform would further standardise our procurement activities, and raise the level of traceability and transparency in these transactions,” said Charles Ong, Purchas­ing Manager at Keppel Shipyard.

ShipServ was approached in 2007 to look at how it could improve Keppel’s procure­ment process.

“Providing user-friendly, web-based and cost competitive solutions, ShipServ was selected to support our efforts to establish a strong online trading network between our suppliers and us.”

“The effectiveness of an e-commerce platform is dependent on the wide-spread adoption of the system by our suppliers. Without their participation and coopera­tion, the system would not be as useful.”

“We collaborated with ShipServ to host two road shows to ensure that all of our approved suppliers – which numbered more than 400 at the time– were fully aware of how the e-commerce platform we were working on operated,” elaborated Mr Ong.

The e-commerce platform TradeNet was first implemented at Keppel Shipyard’s Tuas Yard.

Achieving good results, the platform was subsequently rolled out across Keppel Shipyard’s other facilities, Keppel Singma­rine and Keppel’s yards in the Philippines.

Keppel now has over 1000 suppliers us­ing TradeNet .

“Encouraging our suppliers to adopt the e-commerce platform has been well worth the effort. We have reaped significant cost savings from streamlining our purchasing processes,” explained Mr Ong.

Keppel Shipyard’s purchasing team continues to work very closely with the ShipServ Client Relations team to refine the platform and add on useful features and functions such as integrating it with its in-house financial system.

Reflecting on Keppel’s relationship with ShipServ, Mr Ong said:

“Our relationship with ShipServ, particu­larly with its Client Relations team, is very strong. There is open communication and when problems crop up, they are dealt with promptly and quickly.”