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  • "ShipServ is a vital tool for us as a leading European ship chandler and we need to be highly visible in the ports we serve as it is used by all the leading shipping companies."

    George Saris, President
    Atlas Ship Chandlers

  • "We started to use TradeNet just to save time and stop manual typing of orders, but now we get other substantial benefits including vital benchmark data on suppliers’ response times that help us in all our negotiations."

    Knut Ove Thuland Hansen, Purchasing Manager

  • "Time is the biggest saving through ShipServ. We have detailed data that tells us that the amount of time we spend per vessel each week has dropped from 9.2 hours to 7.9 hours."

    Richard O'Malley, Purchasing Supervisor
    Crowley Maritime

  • "Encouraging our suppliers to adopt the e-commerce platform has been well worth the effort. We have reaped significant cost savings from streamlining our purchasing processes."

    Charles Ong, Purchasing Manager
    Keppel Shipyard

  • "Since joining ShipServ in 2012, we have gained 7 new clients in 18 months. It has helped our company be seen in the international shipping market as both ShipServ Pages and TradeNet are used by many different shipping companies and it also speeds up the process between buyer and supplier."

    Valeria Assandri,Machinery & Replacement Parts S.r.l

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1 December 2011

ShipServ toast of the cruise industry as Crystal Cruises signs to TradeNet

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E-procurement provider signs ultra-premium operator

London, UK, 30 November, 2011. ShipServ, the leading marine and offshore e-marketplace, has strengthened its penetration of the cruise shipping sector with the signing of Crystal Cruises to the TradeNet platform.

Crystal Cruises is a luxury segment cruise operator owned by Japan’s NYK Line and operates independently out of Los Angeles, California. It has won numerous awards and accolades, including Travel + Leisure’s “World’s Best Awards for Large Ship Cruise Line” for the past two years running.

The agreement covers two ships [Crystal Symphony and Crystal Serenity] using SpecTec’s Amos maintenance and purchasing system.

Crystal Cruises joins a global ShipServ community of over 170 shipowners, managers, shipyards and drilling contractors trading with 37,000 suppliers servicing over 6,000 ships.

Sector leaders Princess Cruises, Holland America Line, Seabourn, Norwegian Cruise Line, Star Cruises, Regent Seven Seas and Oceania are among active members of the growing cruise community.

Peder Arstorp, VP Sales, Americas, ShipServ said:

“The cruise sector is already among the most active users of TradeNet and we are delighted to welcome Crystal Cruises to the ShipServ community. The cruise industry has unique requirements that complement ShipServ’s core services platform. The sheer volume and need for a fast and hands free processing of their supply chain needs means that we can shorten lead times, improve competitiveness and automate a broad spectrum of parts and services deliverables.“

Bob Koven, Vice President of Procurement, Crystal Cruises, said:

“As we look to increase the efficiencies of our worldwide operation, we expect the new system to streamline our purchasing processes. We would like to thank ShipServ for making the implementation process so smooth and seamless.”

Because cruiseships work to tight itineraries in numerous ports, the volume and urgency of turnaround requirements for spares and consumables makes e-commerce a vital tool for buyers.

ShipServ helps buyers to do business with new suppliers using tools like TradeRank, which enables buyers to look at what their peers are saying about supplier service and deliverability.

ShipServ’s Reviews and Ratings function enables buyers to leave comments on supplier performance and encourages suppliers to seek reviews on their service levels.

Peder Arstorp adds;

“Buyers can also see the total volume of transactions taking place over TradeNet, enabling them to easily see which suppliers are doing a lot of volume. Brand owners and OEMs can also use TradeRank to certify authorised suppliers, adding a further level of assurance to buyer decisions.”


About Crystal Cruises
Crystal Cruises is owned by Nippon Yusen Kaisha (NYK) of Tokyo, Japan, one of the largest and most successful shipping companies in the world. Crystal Cruises was launched in 1988 and its first ship, Crystal Harmony entered service in 1990, joining NYK’s cruise division in 2005. Sistership Crystal Symphony was launched in 1995 and a third ship, Crystal Serenity, was introduced in July 2003. For more information visit

About ShipServ
ShipServ helps marine and offshore buyers to find the best suppliers easily, trade efficiently and build trusted relationships. Our products and services bring buyers and suppliers together online, in print, on ship and in person.The high volumes of sourcing, trading and search data our community shares every day helps us deliver better results and more accurate information to both buyers and suppliers. For more information visit

Copyright © 2011 ShipServ Limited. All other trademarks are property of their respective owners.

Media enquiries – Mark Warner +44 203 0510256.

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