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  • "ShipServ is a vital tool for us as a leading European ship chandler and we need to be highly visible in the ports we serve as it is used by all the leading shipping companies."

    George Saris, President
    Atlas Ship Chandlers

  • "We started to use TradeNet just to save time and stop manual typing of orders, but now we get other substantial benefits including vital benchmark data on suppliers’ response times that help us in all our negotiations."

    Knut Ove Thuland Hansen, Purchasing Manager

  • "Time is the biggest saving through ShipServ. We have detailed data that tells us that the amount of time we spend per vessel each week has dropped from 9.2 hours to 7.9 hours."

    Richard O'Malley, Purchasing Supervisor
    Crowley Maritime

  • "Encouraging our suppliers to adopt the e-commerce platform has been well worth the effort. We have reaped significant cost savings from streamlining our purchasing processes."

    Charles Ong, Purchasing Manager
    Keppel Shipyard

  • "Since joining ShipServ in 2012, we have gained 7 new clients in 18 months. It has helped our company be seen in the international shipping market as both ShipServ Pages and TradeNet are used by many different shipping companies and it also speeds up the process between buyer and supplier."

    Valeria Assandri,Machinery & Replacement Parts S.r.l

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30 September 2011

Under the Spotlight: Maria Jackson, Client Relations – Americas

IF you call our Americas operations center in Edison, NJ, there is a good chance you will speak with Maria Jackson, our senior manager, but did you know she is the co-founder of a Literary Ladies Book Club?

Nor did we, until we started to write this, but she could certainly write a few books on marine software and e-commerce having been involved in the sector since 1998, and joined the ShipServ team in 2005 from Raritan Valley Technology Group.

One of her specialties has been the cruise business, which has its epicenter in Miami in Florida, but she has handled implementation and support for a wide variety of shipping companies and suppliers across the globe.

While many of our implementations in the Americas region are ABS-NS5 and AMOS, Maria has also worked with Danaos, ShipNet SNAPS, IBM Maximo, Epicor (Activant) Profit 21, and a variety of bespoke systems for our integrated customers.

She holds a Bachelor of Science in Business Administration and an Associates Degree in International Business, both from Berkeley College in New Jersey, USA.

One of the unique challenges for Maria in supporting e-business in the Americas is that the day begins in South America at 0700 Eastern Time (0900 local time), and ends in California at 2000 (1700 local time).

Maria not only directs the team in our Edison, New Jersey office, but works hand in hand with our 24 hour support desk in Manila to make sure that any customer calling in with any problem at any time day or night receives the same first class treatment.

Away from the e-commerce world, Maria spends her time as an active member of Destiny After School Haven’s (DASH) Parent Advisory Board and the Parent Teacher Organization (PTO) and has a love for reading – hence the founding of the book club.

Back to Connect issue 1

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