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  • "ShipServ is a vital tool for us as a leading European ship chandler and we need to be highly visible in the ports we serve as it is used by all the leading shipping companies."

    George Saris, President
    Atlas Ship Chandlers

  • "We started to use TradeNet just to save time and stop manual typing of orders, but now we get other substantial benefits including vital benchmark data on suppliers’ response times that help us in all our negotiations."

    Knut Ove Thuland Hansen, Purchasing Manager
    Utkilen

  • "Time is the biggest saving through ShipServ. We have detailed data that tells us that the amount of time we spend per vessel each week has dropped from 9.2 hours to 7.9 hours."

    Richard O'Malley, Purchasing Supervisor
    Crowley Maritime

  • "Encouraging our suppliers to adopt the e-commerce platform has been well worth the effort. We have reaped significant cost savings from streamlining our purchasing processes."

    Charles Ong, Purchasing Manager
    Keppel Shipyard

  • "Since joining ShipServ in 2012, we have gained 7 new clients in 18 months. It has helped our company be seen in the international shipping market as both ShipServ Pages and TradeNet are used by many different shipping companies and it also speeds up the process between buyer and supplier."

    Valeria Assandri,Machinery & Replacement Parts S.r.l

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27 September 2011

Connect issue 1

Download the PDF

Introducing ShipServ Connect – a newsletter for our Buyer community

Mikael Weis, Senior VP Client Relations
It gives me great pleasure to bring you this first edition of our Client Newsletter aimed specifically at our global base of ship owner, ship management and ship yard clients, otherwise known as the community of ShipServ buyers.
Read more about ShipServ Connect – a newsletter for our buyers

Search by IMPA code on ShipServ Pages

This month we have joined forces with the International Maritime Purchasing Association (IMPA) to simplify and speed up product sourcing through our online supplier directory ShipServ Pages and this will help buyers and suppliers save time and benefit from more accurate requests for quotation, pre-populated with IMPA codes.
Click here to read more about IMPA codes

E-invoicing and attachments go live

It has been a busy few months for the ShipServ Product Development team over the summer and we are delighted to announce some latest enhancements and features to the TradeNet platform that we think will benefit all our purchasing managers in their daily use of the system.
Read more about ShipServ e-invoicing.

Introducing our Customer Services Centre

The founder of Amazon, Jeff Bezos is often famously quoted as saying that you must never take your focus off the customer experience.
Why? Because word of mouth is so important in an online environment – as offline a customer would only tell around five to six people if they had a bad experience – but online they can tell over five to six thousand!
Get to know our Customer Service Centre

Book your place at SmartShipping today

In conjunction with co-hosts Tradewinds, we are continuing to assemble a stellar cast of leading ship owners, service providers and major suppliers to discuss the issues of implementing smarter shipping processes at the Four Seasons hotel on October 17-18. The conference kicks off with our annual user event, Connect 11.

The session on October 18 has been developed by ShipServ and TradeWinds on the fundamental premise that ship owners can and will engage in innovation only when it results in higher efficiencies and regulatory compliance with corresponding lower installation and/or operational costs. To book your place for SmartShipping visit www.smartshipping2011.com
To read more about SmartShipping click here

In Depth: Vessel-Based Redirect

We have had a number of enquiries recently about our Vessel-Based Redirect Module so we thought we would shed more light on its function.

VBR is a tool that enables you to analyse the complete performance of your managed fleet in multiple locations or with multiple owners giving you a complete view of the fleet purchasing performance.
Read more about Vessel-Based Redirect here

Under the Spotlight: Maria Jackson, Client Relations – Americas

If you call our Americas operations center in Edison, NJ, there is a good chance you will speak with Maria Jackson, our senior manager. One of her specialties has been the cruise business, which has its epicenter in Miami in Florida, but she has handled implementation and support for a wide variety of shipping companies and suppliers across the globe.
Read more about Client Relations – Americas here

Big welcome to our new clients

New buyer clients that have started trading on the TradeNet platform over the summer include Norwegian owners Wilson Ship Management, and SeaTrans, German owners Nordic Hamburg and CP Offen, Greek owners Vrontados and Nane, Italian tanker operator Finaval, and French gas carrier Gazocean. This takes our active fleet on TradeNet to over 6,000 vessels across the world.

Contact Us

If you have any questions about the issues covered in this newsletter, please do not hesitate to contact your appropriate Client Relations Manager or our Customer Support Centre on the numbers below.

Email: support@shipserv.com

Phone: AsiaPacific +852 2501 9222, Americas +1 732 738 6500, Europe +45 33 32 31 20

We welcome suggestions for the next ShipServ Connect so if there are any topics you would like to see covered please email us at connect@shipserv.com.

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