27 September 2011
Introducing ShipServ Connect – a newsletter for our Buyer community
Mikael Weis, Senior VP Client Relations
It gives me great pleasure to bring you this first edition of our Client Newsletter aimed specifically at our global base of ship owner, ship management and ship yard clients, otherwise known as the community of ShipServ buyers.
Read more about ShipServ Connect – a newsletter for our buyers
Search by IMPA code on ShipServ Pages
This month we have joined forces with the International Maritime Purchasing Association (IMPA) to simplify and speed up product sourcing through our online supplier directory ShipServ Pages and this will help buyers and suppliers save time and benefit from more accurate requests for quotation, pre-populated with IMPA codes.
Click here to read more about IMPA codes
E-invoicing and attachments go live
It has been a busy few months for the ShipServ Product Development team over the summer and we are delighted to announce some latest enhancements and features to the TradeNet platform that we think will benefit all our purchasing managers in their daily use of the system.
Read more about ShipServ e-invoicing.
Introducing our Customer Services Centre
The founder of Amazon, Jeff Bezos is often famously quoted as saying that you must never take your focus off the customer experience.
Why? Because word of mouth is so important in an online environment – as offline a customer would only tell around five to six people if they had a bad experience – but online they can tell over five to six thousand!
Get to know our Customer Service Centre
Book your place at SmartShipping today
In conjunction with co-hosts Tradewinds, we are continuing to assemble a stellar cast of leading ship owners, service providers and major suppliers to discuss the issues of implementing smarter shipping processes at the Four Seasons hotel on October 17-18. The conference kicks off with our annual user event, Connect 11.
The session on October 18 has been developed by ShipServ and TradeWinds on the fundamental premise that ship owners can and will engage in innovation only when it results in higher efficiencies and regulatory compliance with corresponding lower installation and/or operational costs. To book your place for SmartShipping visit www.smartshipping2011.com
To read more about SmartShipping click here
In Depth: Vessel-Based Redirect
We have had a number of enquiries recently about our Vessel-Based Redirect Module so we thought we would shed more light on its function.
VBR is a tool that enables you to analyse the complete performance of your managed fleet in multiple locations or with multiple owners giving you a complete view of the fleet purchasing performance.
Read more about Vessel-Based Redirect here
Under the Spotlight: Maria Jackson, Client Relations – Americas
If you call our Americas operations center in Edison, NJ, there is a good chance you will speak with Maria Jackson, our senior manager. One of her specialties has been the cruise business, which has its epicenter in Miami in Florida, but she has handled implementation and support for a wide variety of shipping companies and suppliers across the globe.
Read more about Client Relations – Americas here
Big welcome to our new clients
New buyer clients that have started trading on the TradeNet platform over the summer include Norwegian owners Wilson Ship Management, and SeaTrans, German owners Nordic Hamburg and CP Offen, Greek owners Vrontados and Nane, Italian tanker operator Finaval, and French gas carrier Gazocean. This takes our active fleet on TradeNet to over 6,000 vessels across the world.
If you have any questions about the issues covered in this newsletter, please do not hesitate to contact your appropriate Client Relations Manager or our Customer Support Centre on the numbers below.
Phone: AsiaPacific +852 2501 9222, Americas +1 732 738 6500, Europe +45 33 32 31 20
We welcome suggestions for the next ShipServ Connect so if there are any topics you would like to see covered please email us at email@example.com.