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  • "ShipServ is a vital tool for us as a leading European ship chandler and we need to be highly visible in the ports we serve as it is used by all the leading shipping companies."

    George Saris, President
    Atlas Ship Chandlers

  • "We started to use TradeNet just to save time and stop manual typing of orders, but now we get other substantial benefits including vital benchmark data on suppliers’ response times that help us in all our negotiations."

    Knut Ove Thuland Hansen, Purchasing Manager

  • "Time is the biggest saving through ShipServ. We have detailed data that tells us that the amount of time we spend per vessel each week has dropped from 9.2 hours to 7.9 hours."

    Richard O'Malley, Purchasing Supervisor
    Crowley Maritime

  • "Encouraging our suppliers to adopt the e-commerce platform has been well worth the effort. We have reaped significant cost savings from streamlining our purchasing processes."

    Charles Ong, Purchasing Manager
    Keppel Shipyard

  • "Since joining ShipServ in 2012, we have gained 7 new clients in 18 months. It has helped our company be seen in the international shipping market as both ShipServ Pages and TradeNet are used by many different shipping companies and it also speeds up the process between buyer and supplier."

    Valeria Assandri,Machinery & Replacement Parts S.r.l

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20 July 2011

ShipServ in the press: Trust is the key for electronic transaction platforms

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Last month’s Marine Electronics & Communications  features an article on e-commerce and how ShipServ is at the forefront of development, with an in-depth interview with  ShipServ Founder & CEO Paul Ostergaard on why trust is key for electronic transactions.

You can read an extract of the article below:

Trust is the key for electronic transaction platforms

Information verification is a cornerstone of any e-procurement process. Buyers need to be able to trust that suppliers will provide them with quotes, as well as the product they require, while it is in suppliers’ interests to demonstrate their reliability and competitive prices.
One of the major e-procurement platform providers is UK-based ShipServ. Its ShipServ Pages online trading portal recorded nearly 750,000 buyer visits in 2010, and boasts over 35,000 suppliers. More than four million trading transactions were facilitated by the company last year, valued at US$1.7 billion.

Paul Ostergaard, CEO, says: “E-commerce connects buyers and sellers, providing easy access to information. But there is an abundance of information on the Internet, so the biggest obstacle to e-commerce is how to select the information that is relevant to you. If you are running a ship and you urgently need a spare part, you need to be able to rely on ship supplies to be delivered on time and in the right condition. This is why a lot of buyers tend to use the same suppliers. That’s the right decision unless you have the ability to assess the trustworthiness of the supplier.”

ShipServ has features to ensure that the information on its platform is as accurate and useful as possible. It has a suppliers rating and reviewing function, which allows buyers to assess whether a supplier is worth doing business with.

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