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  • "ShipServ is a vital tool for us as a leading European ship chandler and we need to be highly visible in the ports we serve as it is used by all the leading shipping companies."

    George Saris, President
    Atlas Ship Chandlers

  • "We started to use TradeNet just to save time and stop manual typing of orders, but now we get other substantial benefits including vital benchmark data on suppliers’ response times that help us in all our negotiations."

    Knut Ove Thuland Hansen, Purchasing Manager

  • "Time is the biggest saving through ShipServ. We have detailed data that tells us that the amount of time we spend per vessel each week has dropped from 9.2 hours to 7.9 hours."

    Richard O'Malley, Purchasing Supervisor
    Crowley Maritime

  • "Encouraging our suppliers to adopt the e-commerce platform has been well worth the effort. We have reaped significant cost savings from streamlining our purchasing processes."

    Charles Ong, Purchasing Manager
    Keppel Shipyard

  • "Since joining ShipServ in 2012, we have gained 7 new clients in 18 months. It has helped our company be seen in the international shipping market as both ShipServ Pages and TradeNet are used by many different shipping companies and it also speeds up the process between buyer and supplier."

    Valeria Assandri,Machinery & Replacement Parts S.r.l

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20 October 2010

The Future of Internet Use in the Shipping Business?

For our Connect10 Conference back in May, we conducted a survey in conjunction with the leading marine/tech blog, ShipCrunch.

Titled “The Future of Internet Use in the Shipping Business”, we set out to determine how, when and why shipping professionals use the ‘net in their work and purchases.

We devised eight simple questions:

1. How much time do you spend on the Internet daily doing business-related tasks?
2. How many of your business purchases today start with the Internet?
3. How many of your business purchases today are completed over the Internet?
4. What’s slowing the industry from doing more business over the Internet?
5. What do you see as the greatest value of doing business over the Internet?
6. What do you look for when making a business decision based on information found on a website?
7. If you were to compare adoption of Internet-based tools in your business as a voyage from Shanghai to Rotterdam, where would your company be right now?
8. What’s your view of social media and its role in the shipping business?

Over the month-long duration of the survey, 175 shipping professionals responded to the survey questions. Since the means of gathering responses were primarily through social networking and ShipServ-related channels, the responses are skewed towards those individuals and companies already active in Internet-driven business; they are a kind of vanguard. For that reason, this survey can be considered a picture of Internet use and attitudes in the shipping business in the near future.

We think it makes for interesting reading.

You can see the results analysed in a series of posts on the ShipCrunch blog. Alternatively you can download the full survey.

Give it a read!