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  • "ShipServ is a vital tool for us as a leading European ship chandler and we need to be highly visible in the ports we serve as it is used by all the leading shipping companies."

    George Saris, President
    Atlas Ship Chandlers

  • "We started to use TradeNet just to save time and stop manual typing of orders, but now we get other substantial benefits including vital benchmark data on suppliers’ response times that help us in all our negotiations."

    Knut Ove Thuland Hansen, Purchasing Manager

  • "Time is the biggest saving through ShipServ. We have detailed data that tells us that the amount of time we spend per vessel each week has dropped from 9.2 hours to 7.9 hours."

    Richard O'Malley, Purchasing Supervisor
    Crowley Maritime

  • "Encouraging our suppliers to adopt the e-commerce platform has been well worth the effort. We have reaped significant cost savings from streamlining our purchasing processes."

    Charles Ong, Purchasing Manager
    Keppel Shipyard

  • "Since joining ShipServ in 2012, we have gained 7 new clients in 18 months. It has helped our company be seen in the international shipping market as both ShipServ Pages and TradeNet are used by many different shipping companies and it also speeds up the process between buyer and supplier."

    Valeria Assandri,Machinery & Replacement Parts S.r.l

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7 September 2010

A Question of Trust…

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Lack of trust was crucial in precipitating the financial crisis. Rebuilding trust in business relationships is key to the recovery, says John Watton, Chief Marketing Officer at ShipServ.

DO YOU TRUST your suppliers? Perhaps more to the point, do your customers trust you? The correct answer is ‘yes, of course, we do business together’. That trust is usually backed up by years of experience, personal relationships and financial exposure too.

So why ask the question? Trust was one of the key themes of the ShipServ user conference, Connect10, held in Copenhagen, Denmark earlier this year. We asked the community of ShipServ ship suppliers and buyers to consider how far they were prepared to use trust to generate more business for them and find new customers.

Find out more in this interview first printed in the July/August edition of Asia Maritime Magazine.

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