Customer Service Manager (Manila)

We are looking for a Customer Service Manager to manage and lead a team of Customer Service Representatives in Manila maintaining high standards of quality service to global clients.

Job overview:

• Report to the Global Vice President for Implementation and Support
• Work with our Implementation and Support Teams in Hong Kong, Copenhagen and New Jersey
• Supervise a team of Customer Service Representatives

Job description / main responsibilities and tasks:

• Responsible for all administrative and day-to-day first level support customer service functions for ShipServ’s clients who are mostly ship owners/managers, ship suppliers and freight forwarders.
• Manage and lead a team of Customer Service Representatives.
• Ensure support levels live up to the expectations we give our global client base.
• Help customers resolve inquiries and issues through collaborative work with other colleagues in the company.
• Develop and refine Standard Operating Procedures in coordination with other departments.
• Assist in rolling out new products and updates to clients on an ad hoc basis.

Requirements:

• Strong people oriented and leadership skills and a mature customer service attitude
• High work ethics and flexibility
• Self-motivated and open to learn, structured and organized, and a talent for identifying areas of improvement
• Excellent English communication skills (oral and written)
• Professional manner and phone technique
• Proficiency in computer applications (Word, Excel, Power Point, Outlook, web browsers)
• Graduate of any 4-year course with at least 5 years of experience in global organizations within areas of customer service, shipping or information technology
• Filipino citizen or hold relevant residence status

Preferred qualifications:

• It is an advantge to have some knowledge of the maritime shipping industry and/or procurement processes.

We can offer:

• Challenging work tasks with extensive opportunity to influence own development and work situation.
• International working environment consisting of young and dynamic professionals.
• Competitive terms and conditions.

Application:

For further information about the position, please contact us using the form below, accompanied by your CV if you wish to apply.

Please state Ref. No. 1025.1 and the name of the position on your application.
Deadline: ASAP

This entry was posted on Friday, May 30th, 2008 at 10:39 am.