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  • "ShipServ is a vital tool for us as a leading European ship chandler and we need to be highly visible in the ports we serve as it is used by all the leading shipping companies."

    George Saris, President
    Atlas Ship Chandlers

  • "We started to use TradeNet just to save time and stop manual typing of orders, but now we get other substantial benefits including vital benchmark data on suppliers’ response times that help us in all our negotiations."

    Knut Ove Thuland Hansen, Purchasing Manager

  • "Time is the biggest saving through ShipServ. We have detailed data that tells us that the amount of time we spend per vessel each week has dropped from 9.2 hours to 7.9 hours."

    Richard O'Malley, Purchasing Supervisor
    Crowley Maritime

  • "Encouraging our suppliers to adopt the e-commerce platform has been well worth the effort. We have reaped significant cost savings from streamlining our purchasing processes."

    Charles Ong, Purchasing Manager
    Keppel Shipyard

  • "Since joining ShipServ in 2012, we have gained 7 new clients in 18 months. It has helped our company be seen in the international shipping market as both ShipServ Pages and TradeNet are used by many different shipping companies and it also speeds up the process between buyer and supplier."

    Valeria Assandri,Machinery & Replacement Parts S.r.l

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9 November 2003

Newsletter November 2003

View from the Bridge

Dear Friend of ShipServ,

Welcome to the ‘new’ ShipServ News. We have shortened the format and focused on bringing you to-the-point information on how shipping companies and their suppliers are benefiting from e-commerce. One article is a very interesting description of The E-commerce Ladder that suppliers climb. We have included an abstract here. Please follow the link to read the full article.

Since our August newsletter, more than 50 companies have joined TradeNet, including Keystone Shipping, our first US ship-owner, and Drew Ashland, the world’s leading supplier of marine chemicals and related solutions. More than 500 maritime companies are now becoming more efficient by conducting 250,000 transactions electronically on TradeNet every year.

Features in this issue:
– Lagaay International cuts order processing time
– ShipServ integration update
– E-commerce afternoon in Bergen, Norway
– ShipServ awarded Shipping efficiency award
– Climbing the e-commerce ladder
– New employees at ShipServ

You are receiving this because you are on the ShipServ Newsletter mailing list – to unsubscribe, please see the end of this email. Back issues are available at

ShipServ is the leading provider of Ship Supply Management solutions. Our e-commerce platform – TradeNet – is the industry standard and is being used by suppliers and shipping companies all over the world. To see a list of some of our 500+ customers, please follow this link:

Lagaay International cuts order processing time by integrating to TradeNet

“Everybody sees the benefit of closer integration between the shipping company and the ship supplier. But until now it has been a pipe dream. Today, ShipServ’s Ship Supply Management solutions have taken away the painful task of integrating Lagaay’s IT systems and processes with the jungle of software systems and customer requirements out there.” says Boris Noordervliet, Managing Director – Lagaay International.

Lagaay International annually provides medicine and safety equipment to more than 3,500 vessels worldwide. In order to make Lagaay’s medical supply process more convenient and efficient for both Lagaay and their customers, Lagaay recently upgraded their IT system, integrated with ShipServ’s TradeNet, and launched the Lagaay ShipCat solution.

ShipCat is an electronic catalogue, so that vessels can easily order medical supplies through TradeNet – based on Lagaay’s ship-specific catalogue and innovative ‘Ship’s Medical Care System’. This system provides clients with updated lists of medical stock on board, and currently maintains data for more than 7,500 vessels – including medicine expiry dates and certificates.

Mr. Noordervliet continues: “It makes a difference to existing and prospective customers that we can tell them that our solutions for system integration, transaction and data management are compliant with and optimized for almost any Planned Maintenance System and Purchasing System used in the industry today.”

To learn more about Lagaay’s Ship’s Medical Care System and their e-business solutions, please contact them by email at

Click here to download the ShipCat demo from the ShipServ web-site

ShipServ Integration Update – Shipping Company Software

ShipServ TradeNet now integrates seamlessly with most of the widely used shipping company software systems. This has several important benefits for companies considering e-commerce:

– Users do not have to learn a new interface. They continue to use the same screens as in the past, only with fewer manual steps needed.

– E-commerce-enabling an in-house purchasing system no longer requires a huge IT project. In some cases, the integration can be virtually “plug and play”. At the recent Nor-Shipping conference, a full TradeNet integration from AMOS W was completed in under an hour.

– The decision to purchase a particular system and the decision to utilize e-commerce can be independent. A shipping company can pick the purchasing system that best matches its needs and be confident that it will integrate with TradeNet.

ShipServ has achieved unparalleled compatibility with industry software. Because ShipServ utilizes the internationally agreed MTML standard, suppliers will be able to easily integrate their own software independent of the buyer’s choice of system.

E-commerce afternoon in Bergen, Norway

Thursday 23rd October, ShipServ and ship-owner Anders Utkilen invited a selected number of shipping companies, managers and suppliers to an informal e-commerce afternoon in Bergen, Norway.

The purpose of the event was to demonstrate a live TradeNet integration as well as the advantages of using e-commerce for both the ship owner/manager as well as the supplier side. More than 20 people attended and the afternoon was a great success. Besides speakers from ShipServ, Lagaay and Wärtsila demonstrated e-business from the supplier’s perspective and why it is important and beneficial to integrate systems and business processes with customers.

Both ship-owners and suppliers came from the meeting with a new sense of what can be achieved with e-commerce.

Delegates: Anders Utkilen, Grieg Billabong, Solstad Shipping, Jo Tankers, Eidesvik, Viken Ship Management, Knutsen OAS Shipping – Lagaay International Apotheek, Per Velde, Bergen’s Roerhandel, Wärtsila.

If you think a similar meeting in your area would be beneficial, please let us know by sending an email to

ShipServ awarded Shipping efficiency award

At the 4th annual Digital Ship London conference on improving safety, security and efficiency in ship operations, ShipServ WebLogistics was given this new award for their contribution to shipping efficiency.

The award, which was given at a ceremony during the three-day conference, was presented by Karl Jeffery – Editor of Digital Ship. The panel of judges included IT managers from 5 shipping companies.

ShipServ’s WebLogistics is the newest addition to ShipServ’s e-commerce solution. Using WebLogistics, ship owners/managers can link all logistics providers (agents, freight forwarders, warehouses) providing them with full supply chain visibility.

The International Ship & Port Facilities Code (ISPS) comes into force on 1 January 2004 and will require ship owners/managers to declare their orders in great detail, possibly down to line item level. WebLogistics may be the only way for shipping companies to easily pass information to their logistics providers.

Click here to download our WebLogistics fact sheet

Supplier Feature: Climbing the e-Commerce Ladder

In this newsletter feature we take a close look at how suppliers can progress in e-commerce from reacting to and accommodating the wishes of their customers to genuine process improvement and cost savings.

The Ship Owner/Manager Side
In becoming e-commerce enabled, owners/managers begin with a procedural advantage. With a single integration to ShipServ TradeNet, 100% of the owner’s/manager’s outgoing RFQ’s and purchase orders can potentially be sent via e-commerce rather than in the traditional manner (fax, unstructured e-mail, or even regular mail). Even where not all of the suppliers for a particular owner/manager are members of TradeNet, the owner/manager can still eliminate faxes because ShipServ acts as an automatic e-mail gateway.

The trade-off to becoming 100% e-commerce enabled to the owner/manager is the cost of integration (i.e. the cost of sending the first order electronically is the same as the cost of sending the first 100 orders).

The Supplier Side
As a supplier, however, the process is not quite as simple because the supplier cannot dictate that 100% of the orders arrive in any single manner. Some suppliers have made a significant investment in web technology to enable clients to place direct orders, but these sites are rarely if ever used because the clients want to use their own systems.

To address this issue, ShipServ’s philosophy has been to create a “ladder” approach to e-commerce. The lowest rungs of the ladder concentrate more on becoming easier to do business with from the standpoint of satisfying the owners/managers, and the top rung concentrates more on cost savings for the supplier. In between there is a rising marketing benefit as well as gradually increasing process benefits.

Step 1 – Connect 1-2-1
A supplier who transacts with only one owner/manager starts here, and is usually invited specifically by the ship owner/manager….

Read the full article on our website

ShipServ welcomes new ShipMates

Over the last couple of months, ShipServ has welcomed two new ShipMates.

Anita Curry started on 1 October as Sales and Alliance Manager. Anita was previously European Sales Director at SeaSupplier and before that did sales and consulting for different technology firms. Anita is based in our London office, and her responsibilities include building on the already existing ShipServ alliance network and UK direct sales.

Bo Engelbrechtsen started on the 22nd September as Marketing Coordinator. Bo has extensive experience with business to business software marketing from his previous job with Danish SimCorp. Bo is based in our Copenhagen office and will be responsible for all ShipServ marketing.

Thank you for your continued support.


Paul Ostergaard
Founder & CEO

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