21 March 2001
Customers Power ShipServ Ahead
Yesterday at Shakespeare’s Globe Theatre, London, ShipServ, the leading shipping procurement services company, won the CITIS 2001 LSM award for innovation in IT for ship operations. The judges were looking for the product or service that has made the most significant contribution to improving an activity associated with ship operations within the last 12 months.
Nominations for the award were made independently by over 5,000 users from the maritime industry. To select the award winners, an expert panel of judges evaluated the nominations on four criteria: usability, training and support, commercial viability and technology. The judges were drawn from the Nautical Institute, the International Ship Managers Association, Intertanko and supported by representatives from Inmarsat and Ocean Voice incorporating Compuship.
Paul Ostergaard, CEO at ShipServ, commenting on the award said:
“We are delighted on two fronts. Firstly, we were the only e-commerce business of any sort to be nominated. Secondly, while it was the judges who chose us as award winners, we are even more pleased that it was our users who in the first place nominated us - without our knowledge. We only learnt about it last week.”
Pointing out the appropriateness of the award ShipServ says that last month users processed 1,500 transactions across its TradeNet from ship to head office to supplier using various parts of its software. ShipServ also sees the award as a strong endorsement of its customer focused approach which was further underlined this week by its launch of release 2.0 of its supply chain collaboration software. A version based on the valuable feedback from its customers during the first 8 months of its being fully operational.
Major enhancements include improved quote management, delivery tracking and invoice reconciliation as well as the integration of the Infospectrum credit reporting system within the supplier interface, allowing suppliers to check on the creditworthiness and payment performance of buyers.
Live and in full operation since July 2000, ShipServ has created a network of a number of leading ship owners / managers and more than 100 suppliers including many of the leaders in each of the five main sectors of lubes, gases and chemicals, spares, paints and general chandlery. This makes ShipServ’s TradeNet platform the most powerful procurement network in shipping. ShipServ also provides the tools necessary for a buyer or supplier to trade and collaborate with its trading partners and is in the process of integrating its products with all of the leading ship management software suppliers.
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